About Course
Course Overview: Embark on a fulfilling career in IT with the IT Support Training and Internship Program (TIP) at OC2 Offcampuscareer. This program is designed for individuals looking to enter the world of IT support, equipping you with the skills to troubleshoot, manage, and maintain computer systems, networks, and software for businesses. You will learn the foundational principles of IT support, including hardware and software management, networking, and security. With 100% placement support, you’ll be on your way to a promising career in IT upon completion of the course.
What You’ll Learn:
- Hardware & Software Support: Understand the installation, configuration, and troubleshooting of hardware components and software applications, ensuring smooth operations.
- Operating Systems: Gain expertise in managing Windows, macOS, and Linux operating systems, focusing on system administration and user management.
- Networking Essentials: Learn networking basics, including IP addressing, DHCP, DNS, and the management of LAN/WAN networks.
- Security Fundamentals: Understand IT security principles such as firewalls, anti-virus, encryption, and access control to protect systems from cyber threats.
- Cloud Computing: Explore cloud-based services like AWS and Google Workspace, learning how to manage and support cloud infrastructures.
- Help Desk & Remote Support: Master the tools and techniques to provide help desk services and remote support to users, resolving technical issues efficiently.
- ITIL and Best Practices: Learn about ITIL (Information Technology Infrastructure Library) processes and best practices for IT service management.
- Troubleshooting & Diagnostics: Develop strong problem-solving skills to diagnose and resolve a range of technical issues, from hardware failures to software bugs.
Why Choose Us:
- 100% Placement Assistance: Our dedicated placement services help you secure a position in IT support, leveraging our connections with top companies.
- Hands-On Projects: Gain real-world experience by working on practical IT support tasks and projects, preparing you for the workplace.
- Expert Mentorship: Benefit from the guidance of experienced IT support professionals who provide insights into industry practices and career advice.
- Government-Authorized Certification: Receive a certification recognized by the Government of India, making you more competitive in the job market.
Course Material Includes:
- E-books & Documentation: Comprehensive learning materials covering IT support topics such as troubleshooting, system administration, and security.
- Video Tutorials: Step-by-step video lessons to guide you through hardware and software support, networking, and troubleshooting techniques.
- Practical Assignments: Hands-on assignments that involve real-world IT support scenarios, helping you apply your knowledge.
- Case Studies: Study real-life examples of IT support challenges faced by companies, providing context for the solutions you’ll learn.
- Portfolio Development: Build a portfolio showcasing your IT support skills and practical experience, which will boost your employability.
Program Highlights:
- Flexible Learning Options: Choose between live sessions or self-paced courses to fit your schedule.
- Ongoing Support: Receive continuous mentorship and support from IT support experts throughout the course.
- Collaborative Learning Environment: Work with peers on projects that simulate real-world IT support situations, enhancing your teamwork skills.
- Career Development Services: Access our personalized career support, including resume building, interview preparation, and job placement services.
What Will You Learn?
- Network Fundamentals: Understand the core concepts of networking, including IP addressing, subnetting, routing, and switching protocols.
- System Design Principles: Learn to design scalable, reliable, and fault-tolerant systems that meet the needs of modern businesses.
- Enterprise Network Design: Gain expertise in designing large-scale enterprise networks, including LAN/WAN configurations, load balancing, and VPN implementation.
- Cloud Infrastructure: Understand how to design and manage cloud-based network infrastructures using platforms like AWS, Google Cloud, and Azure.
- Security and Firewalls: Learn to implement security best practices, including firewalls, VPNs, IDS/IPS, and encryption to protect sensitive data.
- Virtualization: Master virtualization technologies like VMware and Hyper-V, enabling you to optimize system performance and manage virtual networks and servers.
- Disaster Recovery: Explore methods for designing systems that ensure business continuity through effective disaster recovery planning and backup strategies.
- Monitoring and Automation: Learn how to monitor network health and performance using tools like Nagios and automate network and system tasks using scripting and configuration management tools like Ansible.Introduction to IT Support and Operations
- IT Sales and Marketing
- IT Operations Management
- IT Consultancy
- IT Compliance and Security
- IT Service Desk and Support
- IT Project Management
- IT Budgeting and Cost Management
- IT Vendor Management
- IT Governance and Quality Management
- Emerging Technologies and Trends in IT
- Career Development in IT Support and Operations
- Prerequisites: computer systems and IT concepts
Course Content
Introduction to IT Support and Operations
Introduction to IT Support and Operations
IT Sales and Marketing
IT Sales and Marketing
IT Operations Management
IT Operations Management
IT Consultancy
IT Consultancy
IT Compliance and Security
IT Compliance and Security
IT Service Desk and Support
IT Service Desk and Support
IT Project Management
IT Project Management
IT Budgeting and Cost Management
IT Budgeting and Cost Management
IT Vendor Management
IT Vendor Management
IT Governance and Quality Management
IT Governance and Quality Management
Emerging Technologies and Trends in IT
Emerging Technologies and Trends in IT
Career Development in IT Support and Operations
Career Development in IT Support and Operations
Prerequisites: computer systems and IT concepts
Prerequisites: computer systems and IT concepts
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